# Refunds Spiffy makes it easy to issue refunds to your customers. Since payments are stored in Order, Subscription & Payment Plan records, you can issue refunds on payments from any of these record types. Navigate to your customer’s Order, Subscription or Payment Plan record and locate the **Payments** section. ## Issuing a Full Refund on a Payment After selecting **Refund Payment** from the payment’s options, just confirm the payment amount displayed, and click **Process Refund** ## Issuing a Partial Refund on a Payment After selecting **Refund Payment** from the payment’s options, click the **Partial Refund** toggle, and enter a partial amount to refund. Select which Products or Line Items to mark as refunded, and click **Process Refund**. If a Product is selected, this will also trigger any [Payment Refunded](https://university.spiffy.co/automation/billing-automation/refunded-payment.md#payment-refunded-product-and-subscription-specific) automation events set up at the product level. ## Refund All Payments on an Order Use this feature with caution, as this will refund all payments on an order. If the order is for a Subscription or Payment Plan, this feature would refund all payments that have ever been collected for it – **this cannot be undone**. From an **Order Record**, you will have the option to refund all payments that have been collected. Click on the order’s **options button** located at the top-right corner and proceed with the refund.