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Subscription Canceled

The Subscription Canceled event triggers if your customer cancels their own subscription from within their Customer Portal and they reach the end of their billing cycle, or if you cancel their subscription from the order record in Spiffy and choose the Immediate option.

Here’s more information on how to cancel subscriptions from the order record.

The Subscription Canceled status completely ends the subscription.

Once a subscription is marked as Canceled within Stripe, if your customer wants to reactivate their subscription, the customer would need to purchase the subscription again, as if they are a new customer; or, you would need to manually resume the subscription from the subscription record in your Spiffy account. A customer can not self-resume a fully canceled subscription.

If your customer’s credit card information is the same, you could run a manual internal order on the card on file to restart the subscription too. Click here to learn more about manual internal orders.

The Subscription Canceled event is most commonly used to trigger an internal notification of canceled customers, so you can reach out to them to save them and/or direct them on how to repurchase to reactivate their subscription. It’s common for this event to trigger a single email, confirming that their subscription has been canceled and they will not be charged again.