Spiffy comes equipped with a number of powerful admin management features for Payment Plans, like refunding payments, changing bill dates, cancellations, and more.

Spiffy also includes some history on changes that may be made, over time, to give you a clear view of the customer’s Payment Plan lifespan.

In the customer’s record, quickly access their Payment Plan record. Navigate to a Customer Record, and click a Payment Plan you need to manage.

Table of Contents

• Change Billing Date
• Edit Payment Plan
• Cancel Payment Plan
• Payment Plan Early Payoff
• Charge a Manual Payment (Make a Payment)
• Resume Cancelled Payment Plan
• Update Card on File
• Retry Failed Payment
• Refunding a Payment
• Send or View Payment Receipt

Change Billing Date

Change your customer’s next billing date for their Payment Plan. You can do this by clicking on the Change Billing Date option located in the customer’s Payment Plan Record.

Any additional payments will adjust based on the billing frequency and the new date that you set for the next payment.

Edit Payment Plan

Edit a Payment Plan to adjust the Remaining Balance and/or the Payment Amount. When either the Remaining Balance or the Payment Amount is changed, the Number of Payments will be automatically recalculated.

You can also change the Payment Frequency on a Payment Plan to adjust how often payments will occur.

1. Click Edit Plan
2. Change the Remaining Balance and/or Payment Amount as desired
3. Review the changes in the side-by-side comparison
4. Select the Add Notes toggle button, to make any notes about the changes
5. Click Make Changes to update the Payment Plan

Once saved, you can review the upcoming payment amounts and payment dates. If the Remaining Balance doesn’t divide perfectly into equal payments, the final payment will be a lower amount to close out the remaining balance.

1. Click Edit Plan
2. Select the Payment Frequency toggle button
3. Select the desired Frequency from the drop-down list
4. Review the changes in the side-by-side comparison
5. Select the Add Notes toggle button, to make any notes about the changes
6. Click Make Changes to update the Payment Plan

Spiffy Business accounts can create custom price intervals.

Cancel Payment Plan

Cancel a Payment Plan from within your customer’s Payment Plan Record.

Any failed payment auto-retries that are scheduled will not be attempted when you cancel the plan.

Canceling a Payment Plan, will stop the payment plan as it is, and will leave an outstanding balance. If you want to stop a Payment Plan, and remove the outstanding balance and mark the payment plan as completed instead of canceled, use the “No Charge” option in the Payoff settings, to close a payment plan early, and zero out the outstanding balance with no additional payment.

Payment Plan Early Payoff

One of our Payment Plan management features is the ability to manually run a charge to pay off the remaining balance of a plan.

Once the charge has run, the payment plan will be marked as Completed

Finance Fee Early Payoff

If you include Finance Fees in your Payment Plans, you will have a couple of options to lower/remove the remaining Finance Fee amount, or retroactively remove the finance fee by lowering the remaining balance by the amount of the finance fee that has already been collected in previous payments.

In the Pay Off & Complete popup, you will see the final payment amount, as well as some additional options surrounding finance fee removal.

• Remove Entire Finance Fee – This option will subtract the amount of the full finance fee from the ‘Final Payment’ amount. This includes any portion of the finance fee that has already been collected in previous payments, as well as any remaining finance fee amount
• Adjust Remaining Finance Fee – This option will allow you to adjust the remaining finance fee amount. You can change this to $0 to subtract the remaining finance fee amount from the ‘Final Payment’. 

No Charge Payoff

Zero out the remaining balance, and mark the Payment Plan as Complete without charging a payment.

1. Select Payoff
2. Select the No Charge toggle button
3. Select the Add Notes toggle button, to make any notes about the No Charge Payoff
4. Click Mark Complete to complete the Payment Plan

Charge a Manual Payment (Make a Payment)

One of our Payment Plan management features is the ability to run a manual payment for any amount equal to or less than the remaining balance of the plan. From time to time, customers on a payment plan may want to pay a payment in advance or pay a little extra, and when they reach out to you, you will have the option to manually run a charge towards their remaining balance.

Resume Cancelled Payment Plan

If you need to resume a payment plan that was canceled by you, or due to failed payments, you can quickly do this using the Resume Payment Plan feature.

You will have the option to resume and run a charge on the Payment Plan immediately or select a date in the future to resume charges based on the original billing frequency.

Update Card on File

Need to update a card on a payment plan? You can easily accomplish this from the Payment Details section of your customer’s payment plan record. See our Update Card documentation.

Retry Failed Payment

Need to retry a failed payment on a payment plan? You can easily accomplish this from the Payments section of your customer’s Payment Plan record. See our Retry Failed Payment documentation.

Refunding a Payment

Need to refund a payment on a payment plan? You can easily accomplish this from the Payments section of your customer’s payment plan record. See our Refunds documentation.

Send or View Payment Receipt

Need to send a receipt to your customer? You can easily accomplish this from the Payments section of your customer’s payment plan record. Click its options ‘. . .‘ and select View Receipt or Send Receipt and confirm. See our Receipts documentation.