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FAQ

Creating Subscriptions

Spiffy makes it easy to charge subscriptions, manage subscriptions, and trigger automations based on a variety of subscription purchase and billing events.

We’re going to cover all the basics, from creating your first subscription products and plans, to setting up subscription-specific billing automation triggers.

Table of Contents

Subscription Structure

The structure of Subscriptions in Spiffy is:
Subscription Product > Subscription Tiers (Optional) > Subscription Plans

  • Subscription Product – This can have multiple Subscription Plans, and multiple Subscription Tiers.
  • Subscription Tiers (Optional)- Tiers are a group of plans, that enable you to run specific billing automations for all plans added to that tier (or group). So, even if you don’t have a “Tier-based” pricing model or product, you still may want to create Tiers (or groups of plans) to get the added functionality of Subscription-specific Billing Automation, for example: Automatically removing access or remove tags for a specific program if a specific subscription cancels.
  • Subscription Plans – Plans are the price point and frequency of payment for a Subscription Product. Example: $50 price point, on a Monthly frequency – or – $500 price point on an Annual frequency; both plans are selling the same product.

Creating Subscriptions

You can create Subscriptions under the “Subscriptions” page, at the top navigation of your main Spiffy dashboard.

Here’s the best, and fastest way to create subscriptions:

  1. Click on Subscriptions at the top navigation in the app.
  2. Click on the Create New Subscription box at the top of the Subscriptions page. Give your subscription product a name, check the boxes if it’s taxable and/or commissionable, and click Create.
  3. You will now be automatically taken to your new Subscription Product’s performance dashboard.
  4. Next, we will need to create a Plan. Scroll down on your Subscription Product Dashboard, and below the main graph, you will see a section labeled Tiers & Plans.
  5. Click on the blue button to the right of the Tiers & Plans header, labeled Create New Plan.
  6. Set the name of the plan, the amount of each subscription payment, and the frequency of payments.
    Typically the name of the plan is the same as the frequency, but you have the ability to name it something different.

example

Name: Monthly
Amount: $50
Frequency: Monthly

Advanced Setup:
If you want to add subscription-specific Billing Automation, you will want to get acquainted with creating Tiers, even if you aren’t using tier-based pricing.

Learn more about setting up Subscription Tiers.

You can also create subscriptions on the fly in the Visual Editor using the Subscription element. However, it’s much easier to create and manage your subscriptions from the account-level subscriptions page in your account, here.

Add Subscriptions to a Checkout

Subscriptions are added to your checkout as a block which makes it easy to offer multiple options for customers to choose between if needed.

Read our Subscription Element documentation.

Managing Subscriptions

Manage subscriptions via subscription records. Features include change billing date, upgrade/downgrade, refunds, and more.

Read our Subscription Management documentation.

Subscription Automations

Set up various purchase and billing automations on your subscription plans using Tiers.

Read our Subscription Automation documentation.