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FAQ

Trial Success Rate

Trial Success Rate is a cohort-based subscription stat that looks at the success of your trials converting to a fully paid subscription.

The date range selected will pull a cohort of orders created, or trials started, within that timeframe.

Pro Tip:
To get the most accurate percentage, select a date range further in the past than your trial period.

If your date range has a high percentage of its subscriptions still in the middle of their trial period then you’ll see a warning as the stat will be skewed.

example

If your trial is 7 days long. Select a date range greater than 7 days in the past.

If your trial is 30 days long. Select a date range greater than 30 days in the past.

Selecting a date range that includes customers in the middle of their trial will skew your success rate down.